OPEN A TICKET
Go to https://newaccount1613135569203.freshdesk.com/support/tickets/new
NEW SUPPORT TICKET
IGNORE THE LOGIN BUTTON TOP RIGHT
REQUESTER: This is your TRN or EXECUTEAM email address
EXAMPLE: jdoe@trnstaffing.com
SUBJECT: This system uses “key words” to route tickets – so if this is an Avionte question, make sure that word is on the subject line. Same with PC, Risk, Legal, Email – basically, any word or words that describes your basic need.
EXAMPLE – need Avionte branch access reset
DESCRIPTION: A brief description of your request, issue, or question – you can copy and paste text, but pictures may not translate – please MAKE SURE you have a basic description of what you need
ALSO NOTE: A CALL BACK NUMBER (either 8x8 extension or other phone number) SHOULD BE IN THE DESCRIPTION BOX
EXAMPLE: Need to be added to Amherst branch – call back is x-6633
Once filled in, click SUBMIT – and we will process and reply to the ticket.
We see these as they are submitted, and we can add notes or forward them if needed. It’s easy to use.
If you have questions on this, please let us know. This page will be on the TRN General channel Wednesday morning, and we will begin pushing out Desktop Shortcuts the same day.
The Help Desk Team
440 779 3816